Maintenance (0)
From preventative maintenance and training to our reactive service, we’ve got you covered.
We have the largest service engineering team in the UK & Ireland with over 140 dedicated engineers. They take care of all aspects of the upkeep of our machines. From full-service coffee machine maintenance and reactive callouts - to simple coffee machine repairs, our team are always on hand to support you and your business.
Our state-of-the-art service management system, vehicle tracking software and intelligent precision planning to achieve maximum service efficiency means less machine downtime for you and more focus on delivering coffee to your customers.
Our comprehensive, tiered service packages - including call outs, preventative maintenance, spare parts, pressure vessel inspection and filter changes - makes us the number one choice for commercial coffee machine repair.
We provide our customers with:
The largest coffee service engineering team in the UK
140 engineers in the field across the UK & Ireland
Full in-house capability for total control
A first time fix rate of 90% across our estate with reactive call reduction forecast at 15% annually
A 7 day continuous operation
Technical reactive cover from 07:00 - 22:00
Dedicated training centres across the UK & Ireland
A dedicated planning contact centre for call handling and SLA prioritisation
A dedicated workshop of 50 technicians operating 18 hours per day
We never rest on our laurels. We’ve committed to continually invest in technology and people to keep you covered every day. We’ve invested in our service operation in the UK, put more engineers on the ground and seen the launch of our new specialist service training and development site in Corby. This means we have faster response times and solutions.
From preventative maintenance and training to our reactive service, we’ve got you covered.
We know that one size doesn’t fit all, so we have tiered service packages to suit all your maintenance needs. With our comprehensive gold, silver and bronze packages, you can identify whether you want total piece of mind or just the essentials to keep your equipment running.
Our entry-level bronze package covers all the basics from call out and labour to preventative maintenance. Our gold package builds on this with cover for wear and tear, spare parts and regular pressure vessel inspection. And for those who need something in between, look no further than our silver package.
